Terms of Business

Description

The following terms and conditions govern business transacted with TutorCAD, of Caidan House, Canal Road, Timperley, WA14 1TD hereinafter referred to as “TutorCAD”.

Confirmation of Reservation

TutorCAD shall hold a telephone reservation booking subject to a confirmation by email or fax. To confirm your reservation and enrol for the course, you must do so at least 10 working days prior to course commencement and include your full address and contact details and paying, or agreeing to pay, for the course as set out below.

Late Bookings

Bookings made within 10 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrolment.

Payment

You may pay or agree to pay for the course by cheque (private or company cheque payable to TutorCAD) or by bank transfer.

For all forms of payment, please include your name, address, course, course date and course location. TutorCAD reserves the right to require payment in cleared funds in advance where TutorCAD has not established satisfactory credit arrangements with you.

TutorCAD reserves the right to change prices without notice, but this will not affect any course you have already paid or agreed to pay for in writing.
Euro pricing is available upon request.

Confirmation of Enrolment by TutorCAD

Once we have received your payment or agreement to pay, we will confirm your reservation. We will fax or email you a confirmation package, which may include directions to TutorCAD’s facilities, and if requested hotel booking information. If you have not received this package at least one week before the beginning of class, please call us. We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package.

Cancellation

You may cancel a course for which you have enrolled and be fully refunded all course fees pre-paid provided you give TutorCAD at least 10 working days (2-weeks) notice prior to the course commencement and TutorCAD can replace your booking with a new trainee. Once within this time period a scale of charges will apply as follows:

Notice of Cancellation Amount Payable
9 – 6 working days prior to course commencement 50% of course fee
5 – 0 working days prior to course commencement 100% of course fee

In a situation where a course is run exclusively for a customer – at one of TutorCAD’s training centres, on a customer site or any other alternative venue – course cancellation must be received by fax or email at least 10 working days (2-weeks) in advance of course commencement, and only expenses incurred by TutorCAD will then be liable. You will remain liable for the full course fee and any expenses incurred by TutorCAD if cancellation is received after this time.
All cancellations must be received by fax or email and approved by TutorCAD by fax or email.

Attendance

If a delegate fails to attend the first or any subsequent day of a course, TutorCAD reserves the right to deny the delegate entry to the classroom for the remainder of the course. If TutorCAD exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.

Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites or is approved by TutorCAD management.

In the event that it is necessary for TutorCAD to cancel or reschedule a course, we will endeavour to give a minimum 10 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by TutorCAD will be limited to the value of the original course fee.

Transfer

You may transfer the course booking to alternative dates and incur no additional costs provided the request is made by fax or email, at least 10 working days (2-weeks) in advance of course commencement and TutorCAD can replace your booking with a new trainee. Once within this time period a scale of charges will apply as follows:

Notice of Cancellation Amount Payable
9 – 6 working days prior to course commencement 50% of course fee
5 – 0 working days prior to course commencement 100% of course fee

Courses transferred within these time periods cannot subsequently be cancelled at any further time.

Changes to These Terms

TutorCAD reserves the right to change these terms at any time, effective immediately upon posting on the website. Please check this page of the website periodically.

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